At Neatora, quality isn’t optional — it’s our standard. All our products are engineered with durable, high-performance components and are rigorously tested before shipping. We work with trusted manufacturers and perform real-life use simulations to ensure long-term reliability. Each model is designed for optimal cleaning power, energy efficiency, and everyday ease of use. We don’t just sell — we innovate to make your cleaning routine effortless and effective.

We’ve got your back. Every Neatora device is covered by a 2-year warranty against any manufacturing defects. If your product isn’t functioning correctly, simply contact our support team — we’ll guide you through a quick troubleshooting process or arrange a repair, replacement, or full refund if necessary. No hidden clauses, no long delays — just real customer support that puts your satisfaction first.

Shipping typically takes 3 to 7 business days, depending on your location. Once your order is processed (within 24–48 hours), you’ll receive a confirmation email with a tracking link to follow your delivery in real time. You’ll always know where your package is and when to expect it. We partner with reliable couriers to ensure safe and fast delivery.

Absolutely. If you’re not 100% satisfied with your purchase, you have 14 days from the delivery date to request a return or exchange. The item must be unused, in its original packaging, and in resellable condition. Contact us at support@neatora.com and we’ll send you step-by-step return instructions. Once received and inspected, we’ll issue a full refund or exchange — fast and simple.

Yes — Neatora devices are designed to adapt to all common surfaces, including hardwood, tile, laminate, carpet, and rugs. Many of our models feature multi-surface cleaning heads or suction modes specifically engineered for different floor types. You can confidently clean your home from room to room without changing tools or worrying about damaging delicate floors.

Definitely. We design every product with ease of use in mind — from intuitive controls and lightweight builds to cordless freedom and smart LCD displays. Most of our devices are bagless, include removable dustbins, and come with washable HEPA filters. Cleaning and maintenance take just a few minutes, so you can spend more time enjoying your clean space and less time dealing with upkeep.

Yes, your payment is 100% secure. We use SSL encryption and partner with trusted platforms like Shopify Payments, PayPal, Visa, Mastercard, and Apple Pay. Your personal and financial information is never stored or shared. You can choose the payment method that works best for you and shop with total peace of mind.

Neatora combines high-end performance, minimalist design, and accessible pricing — a rare trio. Unlike big brands that overprice or budget brands that underdeliver, we offer premium features like long-lasting batteries, powerful suction, quiet operation, and smart controls — without the luxury markup. Our customers love the experience, and we back it with responsive support, fast shipping, and real guarantees. Neatora isn’t just another cleaning brand — it’s the smart choice for your home.