Free shipping is applied to all orders (Arrives in 3-9 business days).

Orders containing a tool, spare part, accessory, or gift with purchase may ship separately (Arrives in 5-11 business days).

At Neatora, we’re committed to offering you the best value on our products.

If you find the same model available at a lower price from an authorized US Neatora retailer or on an official third-party marketplace, within 30 days of your purchase, we’ll refund you the difference — provided the conditions below are met.

📝 Eligibility Requirements:

The product must be the exact same model, new, and in its original packaging (not refurbished, used, open box, clearance, or display unit).

A valid proof of the lower advertised price from an authorized seller is required (flyer, public website link, etc.). Discount codes, loyalty offers, or membership-only deals do not apply.

Eligible retailers include select major partners such as Amazon (1st party), Best Buy, Target, Costco, Home Depot, Lowes, QVC, HSN, and Sam’s Club.

Refurbished products sold through authorized partners (e.g., Woot, Zulily) may be considered only if clearly marked as Neatora Certified.

The lower price must not result from a misprint or advertising error.

Hair care products and accessories are excluded from this program.

Valid on select models only. See warranty terms for details.

Extended protection available on eligible items.

Subject to Neatora's warranty policy and exclusions.

We want you to be fully satisfied with your purchase. If for any reason you’re not, you may request a return within 30 days of delivery — subject to the conditions below.

📌 Terms & Conditions:

Valid only for purchases made directly through our official website.

Product must be returned unused, in its original condition and packaging.

Return request must be submitted within 30 days from the delivery date.

Shipping fees, if any, are non-refundable.

Refund processing times may vary depending on your payment provider.

Neatora reserves the right to deny any return that does not meet the above conditions or shows signs of misuse.

Certain products may be excluded from this policy based on hygiene, personalization, or promotional offers.

This policy is subject to change at any time without prior notice.

Need help? Our dedicated support team is here to assist you before and after your purchase.

- Quick email responses (within 24h)

- Step-by-step troubleshooting

- Replacement parts & repair assistance

-Real people, real solutions – no chatbots

💬 Have a question? Contact us anytime at contact@neatora.com

Have a question? Contact us anytime at support@neatora.com